Terms & Conditions

Effective Date: October 6, 2025

Welcome to Dermat Online (“we”, “our”, “us”).
By accessing or using our website and online dermatology consultation services, you agree to these Terms & Conditions.
If you do not agree, please do not use our services.

1. Definitions

• “User” / “You”: Any person accessing or using our website or services.
• “Consultation”: Online dermatology consultation provided by registered medical practitioners (RMPs).
• “Platform”: Our website and related online services.
• “Prescription”: Medical prescription issued electronically by a licensed dermatologist in compliance with Indian laws.

2. Eligibility

• You must be 18 years or older to use our services.
• Minors may use the services only under the supervision of a parent or guardian.
• You must provide accurate, complete, and truthful information during registration and consultation.

3. Nature of Services

• Our platform enables you to consult with certified dermatologists online for skin, hair, and nail conditions.
• The service includes:
  • Video, audio, or chat-based consultations.
  • E-prescriptions (if medically appropriate).
  • Follow-up advice.
• Emergency medical situations are NOT covered. Please seek in-person or hospital-based care in emergencies.

4. Medical Disclaimer

• Consultations provided on this platform are based on the information you share, including images and history.
• The platform does not replace a physical examination by a doctor where required.
• We are not responsible for any harm caused by incomplete or incorrect information provided by the user.
• Always follow the dermatologist’s instructions and prescribed course of treatment.

5. Compliance with Laws

• All consultations and prescriptions comply with the Telemedicine Practice Guidelines (2020), Drugs & Cosmetics Act (1940), and D&C Rules (1945).
• We do not process requests for Schedule X medicines or other habit-forming drugs.

6. Payments & Refunds

• Payments for consultations must be made in advance via our secure payment gateway (e.g., Razorpay).
• Consultation fees are non-refundable once the consultation is completed.
• Refunds may be considered only in cases of:
  • Double payment due to technical errors.
  • Failure to deliver a scheduled consultation (due to technical issues from our side).
• Refund requests can be submitted to [contact@dermatonline.in] within 2 days.

7. Privacy & Data Protection

• Your personal and medical data is protected as described in our Privacy Policy.
• By using our services, you consent to the collection and use of your data for providing healthcare services.
• We do not share your data with third parties except as required for:
  • Providing medical care (with your consent).
  • Payment processing.
  • Legal or regulatory obligations.

8. User Responsibilities

You agree:

• To provide complete and accurate information during consultations.
• To use the platform only for lawful purposes.
• Not to misuse or share prescriptions for unauthorized purposes.
• Not to engage in abusive, threatening, or unlawful behavior towards doctors or staff.

9. Limitation of Liability

• Dermat Online provides a technology platform and facilitates access to licensed dermatologists.
• We are not liable for:
  • Any outcomes resulting from misuse of prescriptions or failure to follow medical advice.
  • Delays or disruptions caused by internet or third-party service providers.
• Our total liability shall not exceed the consultation fee paid by you.

10. Intellectual Property

• All website content, including logos, text, graphics, and software, is the property of Dermat Online and protected by copyright law.
• You may not copy, reproduce, or distribute any content without our prior written permission.

11. Third-Party Services

• We use third-party payment gateways and hosting providers.
• We are not responsible for any loss, delays, or breaches caused by these external services.

12. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time.
Updates will be posted on this page with a revised effective date.
Continued use of the platform constitutes acceptance of the updated Terms.

13. Governing Law

These Terms & Conditions are governed by the laws of India.

14. Contact Us

For questions, concerns, or complaints about these Terms, contact us at:
Email: [contact@dermatonline.in]