Privacy Policy

Effective Date: October 6, 2025

Dermat Online (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our online dermatology consultation services.

1. Information We Collect

We may collect the following types of information:

• Personal details: Name, age, gender, contact information (email, phone number).
• Medical information: Health history, symptoms, images of skin/hair/nails shared for consultation (if needed).
• Payment details: Collected securely through third-party payment gateways (e.g., Razorpay).
• Technical information: IP address, device information, browser type, and cookies for website functionality and analytics.

2. How We Use Your Information

We use your information to:

• Provide online dermatology consultations and follow-up care.
• Generate prescriptions in compliance with the Drugs & Cosmetics Act, 1940 and Telemedicine Practice Guidelines, 2020.
• Improve our services and website experience.
• Respond to queries and provide customer support.
• Comply with legal and regulatory requirements.

3. Data Sharing and Disclosure

We do not sell or rent your personal information.
We may share your data only with:

• Registered medical practitioners providing consultations.
• Licensed pharmacies and diagnostic labs (if required, with your consent).
• Authorized payment gateways for transaction processing.
• Regulatory authorities, if required by law.

4. Data Security

We take appropriate technical and organizational measures to safeguard your personal data, including:

• Secure servers and encrypted data transmission (HTTPS/SSL).
• Access restricted to authorized personnel only.
• Compliance with applicable data protection laws in India.

5. Cookies

Our website uses cookies to:

• Enhance site performance and user experience.
• Remember your preferences for future visits.
  You may adjust your browser settings to refuse cookies; however, this may limit website functionality.

6. Children’s Privacy

Our services are intended for individuals 18 years or older.
Minors may use our services only under the guidance of a parent or guardian.

7. Compliance Disclaimer

In compliance with the Drugs & Cosmetics Act, 1940 and the Drugs & Cosmetics Rules, 1945, we do not process requests for Schedule X or other habit-forming drugs.

8. Your Rights

You have the right to:

• Access, correct, or request deletion of your personal data.
• Withdraw consent for data processing (subject to legal and contractual obligations).
• Contact us for any data privacy concerns at [Contact@dermatonline.in].

9. Updates to this Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.

10. Contact Us

For questions about this Privacy Policy or our data practices, please contact us at:
📧 Email: [contact@dermatonline.in]