Cancellation & Refund Policy

Effective Date: October 6, 2025

At Dermat Online, we are committed to providing timely and professional online dermatology consultations.
Due to the nature of digital healthcare services, we maintain a strict No-Cancellation and No-Refund Policy.

1. No Cancellation

• Once a consultation is booked and payment is successfully processed, the appointment cannot be cancelled.
• We encourage patients to carefully review their selected date, time, and details before confirming the booking.

2. No Refund

• Consultation fees are non-refundable, regardless of:
  • Change of mind by the patient
  • Missed or late attendance at the scheduled consultation
  • Partial or non-use of the service
• Refunds will only be considered in exceptional cases such as:
  • Payment errors leading to duplicate charges
  • Technical failures on our side preventing the consultation

3. Technical Issues

• If a consultation cannot be completed due to a technical issue from our side, we will offer:
  • A rescheduled consultation at no additional cost, or
  • A refund of the consultation fee, at our discretion.

4. Patient Responsibility

• Patients are responsible for ensuring:
  • A stable internet connection
  • Access to a compatible device for video or chat consultations
• Failure to join or complete the consultation due to technical or personal reasons on the patient’s side will not qualify for a refund.

5. Contact for Exceptional Cases

For any payment-related issues (e.g., duplicate charges), please contact us within 48 hours at:
Email: [contact@dermatonline.in]

6. Policy Updates

Dermat Online reserves the right to modify this policy at any time.
The revised policy will be effective upon posting on our website.